At Best Whiskey Online, we are committed to delivering high-quality products and excellent customer service. Despite our efforts, there may be times when certain items become unavailable due to changes in our inventory levels.
Item Availability Please be aware that the availability of items on our website can fluctuate, reflecting the dynamic nature of our stock.
Handling Unavailable Items If an item you have ordered is no longer available or if it cannot be shipped due to regulatory restrictions, we will inform you via email within 48 hours of your order confirmation.
Options for Unavailable Items You have several options if an item is unavailable:
- Full Refund: We will refund the full amount to the original payment method you used.
- Store Credit: We can issue store credit equivalent to the purchase price for use on future orders.
- Alternate Item: You may select a different item of equivalent value. If the alternative has a higher price, you will need to pay the difference.
Refund Processing Time Refunds are processed within 3-5 business days. Please note that depending on your bank, it may take an additional 2-3 days for the transaction to appear on your account statement.
Shipping Costs If your order has not yet been shipped, any shipping charges you incurred will also be refunded.
Next Steps To proceed with one of the options above, please contact our support team at support@bestwhiskeyonline.com within 48 hours after receiving our notification of the unavailable item.
Non-Response If we do not receive a response within 48 hours, we will automatically process a full refund to your original payment method.
Legal Compliance Our refund policy is in accordance with the requirements of California Civil Code Section 1723, which necessitates the clear posting of return and refund policies.
Contact Us For further details or questions about this policy, please contact us via:
- Email:support@bestwhiskeyonline.com
- Phone: +17372813132
Policy Update This policy was last updated on September 4, 2023.
Best Whiskey Online is owned and operated by Best Whiskey Online LLC, established on August 19, 2021, in Delaware.
- Address: 600 Congress Ave, Austin, TX 78701, USA.